KPI Alerts
The alert system monitors your KPIs and notifies you when anomalies are detected.
Alert Types
| Severity | Meaning | Example |
|---|---|---|
| High | Significant deviation requiring immediate attention | Revenue dropped 40% compared to the same day last week |
| Medium | Notable change worth reviewing | Customer support tickets increased 15% above the average |
Alert Lifecycle
Triggered → Open → Acknowledged
- Triggered: The system detects an anomaly in a KPI value
- Open: The alert appears in the Alerts Triage page
- Acknowledged: A user reviews the alert and marks it as acknowledged
Managing Alerts
Navigate to Dashboards → Alerts to see all active alerts.
Each alert shows:
- KPI Name — Which metric triggered the alert
- Severity — High or Medium
- Status — Open or Acknowledged
- Timestamp — When the anomaly was detected
Click Acknowledge to mark an open alert as reviewed. This doesn't resolve the underlying issue but indicates a team member has seen it.
info
How anomalies are detected: The platform compares each KPI value against its historical trend using statistical methods. If the value deviates significantly from the expected range, an alert is created.