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FAQ

Frequently asked questions about Iara Data.

General​

What is Iara Data?​

Iara Data is an AI-powered data platform that turns your business data into insights using natural language conversations, automated dashboards, and advanced analytics. You can upload files, connect databases, ask questions in plain language, build dashboards, and run sophisticated analyses — all without coding.

What languages does the platform support?​

The platform is fully available in:

  • 🇺🇸 English
  • 🇧🇷 Portuguese (Brazilian)
  • 🇪🇸 Spanish (Latin America)

You can switch languages at any time from the login page language selector.

Do I need technical knowledge to use it?​

No. The platform is designed for business users. You can ask questions in natural language and get answers without writing SQL or code. However, technical users (developers, data engineers) have access to advanced features like the API, webhooks, and custom SQL queries.

Data & Ingestion​

What file formats can I upload?​

CSV and XLSX (Excel). The platform auto-detects delimiters, column types, and encoding.

What databases can I connect?​

PostgreSQL, MySQL, SQL Server, and Google Sheets. SharePoint support is coming soon.

Is my data secure?​

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Each tenant's data is completely isolated — no other customer can access your data. See Security & Privacy for full details.

What happens to PII (personal data)?​

The platform automatically detects PII (emails, phone numbers, CPF/CNPJ, credit cards) and flags these columns. PII values are masked in query results. You can also manually mark columns as PII.

Can I delete my data?​

Yes. You can delete individual datasets from the Dataset Catalog. Deleted data is permanently removed from the data warehouse.

What is the maximum file size?​

It depends on your plan: Free (10 MB), Starter (100 MB), Growth (500 MB), Business (2 GB).

AI Chat​

How does the AI understand my data?​

The AI reads your dataset schemas (column names, types, descriptions) and business context to generate accurate SQL queries. The more descriptive your column names and metadata, the better the AI performs.

What if the AI gives a wrong answer?​

You can rephrase your question with more detail. Some tips:

  • Specify exact column names
  • Mention the time period explicitly
  • Clarify which table/dataset you're referring to

If the AI consistently struggles, improve your dataset metadata via the Dataset Catalog.

Is there a daily message limit?​

Yes. Each user has a daily message limit based on the plan: Free (5/day), Starter (10/day), Growth (20/day), Business (100/day). The counter resets at midnight.

Dashboards & KPIs​

How are dashboards created?​

Describe what you want in natural language, choose a style (Strategic or Operational), and the AI generates a complete dashboard with charts, KPI values, and summaries. See Creating Dashboards.

Can I edit dashboards after creation?​

Currently, dashboards are immutable after creation. You can regenerate a new dashboard with a modified prompt. Manual editing is planned for a future release.

What's the difference between Intelligence and Deep Analysis?​

Intelligence shows automated, lightweight investigations triggered by anomalies or schedules. Deep Analysis is user-initiated comprehensive analytics using techniques like clustering, forecasting, and RFM segmentation.

Billing​

Can I cancel anytime?​

Yes. You can downgrade to the Free plan at any time. Paid plans can be canceled with no long-term commitment.

What currency is used?​

All pricing is in BRL (Brazilian Real). International payment methods are accepted via Stripe.

How does the referral program work?​

Share your referral link (found on the Billing page). When someone signs up and becomes active, you earn bonus resources (extra seats, datasets, storage, etc.). See Billing & Plans for tier details.

What is a "custom plan"?​

Enterprise customers can negotiate custom plans with tailored limits, invoice-based billing, and dedicated support. Contact sales@iaradata.com.

Technical​

Does the platform have an API?​

Yes. Full REST API with Bearer token authentication. See Developer Tools for documentation.

What is idempotency?​

Idempotency ensures that duplicate requests (e.g., from network retries) don't create duplicate data. Include an Idempotency-Key header on all mutating requests. See Idempotency.

Can I connect the platform to my automation tools?​

Yes, via Webhooks. The platform sends real-time event notifications to your URL when events occur (ingestion completed, KPI alert, etc.).